Technical Account Management

Drive Digital Transformation 

Technical Account Management goes beyond support programs by proactively delivering strategic guidance through a broad range of services –  from database migration and upgrade planning to architecture advice and Postgres mentorship. Your Technical Account Manager’s guidance will enable your organization to deliver the projects and systems that move the needle for your business. 

Speed adoption and optimize postgres operations through expert advice on: 

• Database architecture
• High-availability, disaster recovery strategies
• Scalability design
• Migration planning
• Upgrade planning
• Cloud strategies
• Performance tuning approaches
• Selection and use of proprietary and open source tools
• Mentoring your Postgres team
   

One hand to shake – simplifying communications, your Technical Account Manager will:  

• Represent your interests with EDB business and technology teams (e.g. feature requests, escalations)
• Contribute as a strategic member of your team and participate in key meetings
• Conduct monthly service reviews with your extended team
• Provide on-demand assistance and expertise during business hours for up to four named contacts
• Oversee resolution of open technical issues
• Deliver monthly activity reports, including recommendations, open item status and next steps
• Facilitate planning meetings
   

Predictable Costs

A choice of three plans enables you to select the one that best fits your needs, with no surprises for your budget